Your first therapy session is a time for us to get to know each other and begin building a safe, supportive space where you feel heard and respected. 

We'll start by exploring what’s bringing you in and what you hope to get from therapy. You’re welcome to share as much or as little as you're comfortable with—there's no pressure to dive into everything right away.

I may ask some questions about your background, current challenges, and goals, to better understand your unique situation. We'll also go over confidentiality, how sessions work, and any questions you might have about the process.

Think of the first session as a starting point—a chance for us to explore whether this feels like the right fit for you. My goal is to make you feel comfortable and supported as we begin this journey together.

Most clients start with weekly sessions, which helps establish momentum and consistency in treatment. As progress is made, we may transition to biweekly or monthly sessions, depending on your goals and comfort level. We’ll regularly evaluate what’s working and make adjustments to best support your growth. (Although, most clients start with weekly sessions, frequency can be adjusted to meet your needs and availability.)

Yes. I currently accept the following insurance plans:

Aetna

Blue Cross Blue Shield of Tennessee

Cigna

United Healthcare/UMR

Additional insurance plans are in progress and will be available soon. If you have questions about coverage or would like to check on a specific plan, please feel free to reach out.

For clients who prefer not to utilize insurance, I also offer a private-pay option. Private pay can allow for increased flexibility, privacy, and greater control over your care.

If you’re unsure which option is best for you, I’m here to help you navigate the process. Together, we’ll find the path that feels right for your care.

My fee for a standard 50-minute individual session is $150.

I recognize that therapy is an important investment, and to help make therapy more accessible, I offer a limited number of sliding scale spots at $125 or $100 a session, based on need. If you are interested in being considered for a reduced rate, please let me know during your initial consultation or before scheduling your first session.

Private pay sessions provide a more flexible and confidential therapy experience. Because insurance is not involved, I can offer therapy that is personalized, private, and guided solely by your needs—not by insurance limitations. This allows us to focus on what feels most helpful for you, without the constraints of diagnosis requirements, session caps, or treatment timelines imposed by insurance providers.

I accept most major credit cards, including Visa, Mastercard, Discover, and American Express. Payments can also be made using Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA), as long as your plan covers mental health services. Payments are securely processed through my online portal, and are due at the time of each session.

To best support all clients, I ask for 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice—or missed appointments—will be charged $100, which is my lowest session fee. This helps cover the time that cannot typically be offered to another client on short notice. (Please note that insurance does not cover late cancellation or no-show fees.)

I understand that life is unpredictable and that emergencies and sudden illness can arise. If something unexpected prevents you from attending your session, please let me know as soon as possible—exceptions may be made on a case-by-case basis.

Telehealth therapy sessions are conducted via a secure, HIPAA-compliant video platform. This format offers flexibility and convenience, allowing you to attend sessions from your home or another private location. Research shows that virtual therapy can be just as effective as in-person sessions, and many clients appreciate the accessibility it provides.

Before your session, you’ll receive a secure link to join, and I’ll be available to troubleshoot any technical issues if needed.

I specialize in working with women and also support teenage girls beginning at age 13. My passion lies in helping women uncover their inner strength, reclaim their voice, and create thriving and satisfying lives. Whether you’re navigating personal challenges, seeking self-improvement, or overcoming life’s obstacles, I am here to walk alongside you in creating a life that feels meaningful and satisfying.

If you have additional questions or want to explore whether we’re a good fit, please feel free to reach out. You can email me at heather@empoweredtothrivecounseling.com or use my SimplePractice portal to request a free 15-minute consultation. I typically respond within 1–2 business days to ensure you feel supported and informed.